FREQUENTLY ASKED QUESTIONS

We love when clients ask us questions, so we have compiled a list of topics to help you get to know us better!

1. Why should I hire you?

We are professionals with years of travel experience. Our relationships with the best and most respected travel companies in the world and our direct membership with Virtuoso gives us access to travel benefits and cost savings through preferred partnerships, exclusive agreements, and access to pricing not available to the public.  We are a full-service travel agency specializing in customized itineraries and exclusive experiences.

2. What are the benefits of traveling with you?

Our guests can receive complimentary room upgrades, early check-in/late checkout, free breakfast, and resort credits at hundreds of properties worldwide. Our reputable advisors are available from start to finish, becoming your direct safety net if anything goes amiss. They are personally invested in your trip and well-being, a level of service not available by self-booking or through third-party wholesalers. While most travelers are simply a reservation number, you are a highly anticipated guest.

3. What type of trip can you plan?

We recognize that travel is not “one size fits all” and that every trip is a personal journey. Our travel advisors create truly unique and personalized experiences that large tour companies or simple google searches cannot replicate because the recommendations are tailored specifically for you. We work with vetted and reputable tour operators, hotels and destination specialists worldwide, making even the most remote and off-the-beaten-path experiences only a phone call away.

4. Why do you charge itinerary planning fees?

We design completely unique and customized itineraries based on personal goals, interests, and budgets. Many hours are spent carefully curating each client’s trip and providing a high level of service throughout our client’s travels. Fees allow us to invest considerable time and make honest recommendations without relying exclusively on supplier commissions. To provide transparency and further individualize the planning process, we offer several packages that clients can choose from based on their needs and preferences.

5. Do you book cruises?

Yes! our advisors are passionate about the cruise industry and experts in providing customized recommendations about cruises for travelers of all ages and activity levels. We also provide opportunities to join our Virtuoso-hosted sailings at competitive rates with like-minded travelers’ multiple times throughout the year. Reserve your cruise with us and enjoy exclusive benefits on thousands of voyages such as upgrades, shipboard credits, pre-paid gratuities, and complimentary shore events. Luxury cruise clients enjoy complimentary car and driver shore experiences in exotic ports around the world.

6. Do you offer trip insurance?

Yes! We highly recommend purchasing trip insurance for all international and certain domestic itineraries. We work with vetted, preferred suppliers who provide exceptional service and travel assistance to our clients.

8. Do you book group travel?

Yes! We specialize in group travel for leisure and business clients. From multi-generational itineraries around the world to corporate incentive travel we can create customized and highly tailored itineraries for groups of 10-100+ travelers.

9. How do I begin working with you?

The process of beginning to work with us starts with a complimentary discovery call, allowing us to learn about each other.

We prefer that this consultation take place over the phone, but it can also be handled via email or virtually if necessary.

Please fill out our Travel Interest Survey or call us at 541 350 8785 to set up your appointment.

10. Can I choose the advisors I will work with?

Absolutely! While many of our advisors specialize in particular regions of the world or travel styles, we recognize that certain personalities work better together. If there is an advisor that you would like to work with directly, please let us know in your introductory conversation.

11. Do you book budget travel or stand-alone flights?

Yes, we but we are a primarily a travel agency focused on experiential and highly tailored itineraries. We work with vetted suppliers, including cruise lines, 4- and 5-star hotels, tour operators and guides around the world. Our partners have an excellent reputation and focus on safety, service, and responsible business practices. We can book VRBO but do not book Airbnb, private apartments, or campsites.  While we can secure flights as part of a comprehensive itinerary, we can book stand-alone flights, but charge a flight booking fee. Private jet travel exceptions may apply.